Shipping & Delivery
At Makiaj, we're proud to offer FREE Shipping to the United States, Canada, the United Kingdom, Australia, and the United Arab Emirates, plus a 15% shipping discount on all other international orders. Every order is carefully packed and shipped from our headquarters in Arizona. We are committed to getting your order to you as quickly and efficiently as possible.
Shipping Rates
- United States, Canada, United Kingdom, Australia, United Arab Emirates: Free shipping on all orders
- All other countries: 15% discount applied to shipping at checkout
Processing Times
Orders are processed Monday through Friday during business hours, excluding weekends and U.S. holidays.
Please allow:
- 1–2 business days for order processing
- Additional processing time during major launches, holidays, or promotional events
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
- United States: 3–7 business days
- Canada: 5–10 business days
- United Kingdom: 7–14 business days
- Australia: 7–16 business days
- United Arab Emirates: 7–16 business days
- All other international orders: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside of Makiaj's control.
Order Tracking
All orders include tracking. Once your order has shipped, you will receive a shipping confirmation email with a tracking link so you can monitor your package throughout its journey.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer. This applies to all international orders, including those that qualify for free shipping.
Carrier Responsibility
Once an order has been processed and accepted by the shipping carrier, responsibility for the package and delivery timeline transfers to the carrier. While Makiaj is happy to assist customers with locating shipments and providing shipment information, we are not responsible for delays, lost packages, stolen packages, damaged packages, or delivery issues that occur after the package has been transferred to the shipping carrier. Customers are encouraged to contact the carrier directly regarding delivery concerns, shipping delays, or claims.
Delivered Packages
Orders marked as "Delivered" by the shipping carrier are considered successfully delivered and fulfilled. Makiaj is not responsible for packages that are lost, stolen, misplaced, or damaged after delivery has been confirmed by the carrier. Customers are encouraged to ship orders to a secure location and monitor tracking information closely. If you believe a package has been stolen after delivery, please contact the shipping carrier and local authorities to file the appropriate reports.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Makiaj is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@makiaj.com. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has entered processing.
Questions?
If you have any questions regarding your shipment, please contact our support team at support@makiaj.com.
Thank you for choosing Makiaj. We can't wait for you to experience the light.